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How can i cancel/return an item?

If you need to return an item, please contact our customer service team to initiate the return process. We accept returns within a specified period of time from the date of purchase (14 days for custom products), as long as the item is in its original condition.

Once we receive the returned item, we will inspect it to ensure that it is in its original condition. If everything checks out, we will issue a refund or exchange, depending on your preference. Please note that shipping costs are non-refundable and that you will be responsible for return shipping costs.

If you have any questions about the return process or need assistance with a return, please do not hesitate to contact us.

What does the warranty cover?

Our warranty does not cover damage that occurs as a result of misuse, neglect, incorrect use or accidents. It also does not cover natural wear and tear that occurs over time with normal use. If there is an issue with your product that is not covered by our warranty, we will not be able to take the Produkt back.

How to reach us

In oder to reach out to us just send us an E-Mail at Woozy-clothing@web.de regarding the Problem/Order and we will replie to you within 24 to 48 hours.

Dont worry about the return Time on your Item if you are about to be over 14/30 Days we will look at the Time we recieved your email for our estimate.

We will judge based on that if we are able to take the Item back.

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